Sniffles dog grooming appointments
Your appointment is reserved for your dog. If you are running late, please call us. Your appointment timeslot will be held for a maximum of 20 minutes. If you arrive later than 20 minutes after your scheduled appointment time, we will have to reschedule the appointment. Please understand that when you are late it affects our ability to provide timely service for all our other clients that day.
Our policy is to have all pets collected within one hour of service completion due to limited space and the comfort of the animals. If you can’t pick up within this timeframe, we reserve the right to charge a Late Pick-up Fee. We allow a 60-minute Grace Period for pick-up after which we may charge £5 per hour. Our closing time is 6pm. We charge £10 per hour for a late pickup after closing time.
If your dog's coat is very matted, we reserve the right to refuse de-matting, if we determine that it will be too painful for your dog.